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FranklinCoveyFranklinCovey
FranklinCoveyFranklinCovey
  • Unpredictable Times
  • All Access Pass
  • Solutions
    • Leadership Solutions
      • Multipliers
      • The 4 Essential Roles of Leadership
      • The 6 Critical Practices for Leading a Team
      • The 7 Habits of Highly Effective People
      • The 7 Habits for Managers
      • The 7 Habits Leader Implementation
      • Find Out WHY
      • Unconscious Bias
    • Strategy Execution
      • The 4 Disciplines of Execution
      • 4DX Operating System
    • Productivity Solutions
      • The 5 Choices to Extraordinary Productivity
      • Project Management Essentials for the Unofficial Project Manager
      • Presentation Advantage
    • Building Trust
      • Leading At The Speed Of Trust
      • The Speed of Trust: Foundations
      • Smart Trust
    • Current Issues Live – Online Series
    • Jhana
    • Customer Loyalty
      • Leading Customer Loyalty
      • Winning Customer Loyalty: The 7 Habits of Outstanding Customer Service
    • Sales Performance
      • Helping Clients Succeed: Filling Your Pipeline
      • Helping Clients Succeed: Qualifying Opportunities
      • Helping Clients Succeed: Closing The Sale
  • Engage With Us
    • All Access Pass
    • Client-Facilitator Certification
    • Learn Online- LiveClicks
  • Workshops
  • Webcasts
  • Resources
  • Contact Us
  • Dutch

Customer Loyalty Solutions

Each Moment Counts When Creating a Loyal Customer

Our Approach

Why Customer Loyalty Matters

Loyalty leaders use superior service as a competitive advantage to keep customers coming back—and 70% of a great customer experience comes down to the behaviour of frontline employees. So are your leaders coaching your frontline employees to provide a better experience than your competitors? And is that service consistent across the organization?

At FranklinCovey, we help front line leaders inspire, train, and coach their employees to delight more customers. We also provide accurate customer service metrics for holding frontline teams accountable. Within two to three years, our clients frequently delight 5-10% more customers—making a big impact on their bottom line and delivering a 5-10X return on their investment.

Watch the Leading Customer Loyalty overview with Sandy Rogers, Global Customer Loyalty Practice Leader

How We Help

Our customer loyalty experts help organisations and individuals with:

01

Data collection

Collect statistically valid feedback from a representative sample of customers and employees.

02

Real-Time Metrics

Increase the visibility of customer-service metrics so managers get real-time feedback.

03

Accountability

Apply an accountability process at frontline teams so they deliver exceptional customer service more often.

04

Measurement

Measure and improve employee engagement.

Our Customer Loyalty Solutions

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LEADING CUSTOMER LOYALTY

Unlike other customer-service training courses, Leading Customer Loyalty transforms frontline managers from the inside out, and teaches them how to model, teach, and reinforce three principles (empathy, responsibility, and generosity) and six critical practices needed for earning loyalty.

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WINNING CUSTOMER LOYALTY: THE 7 HABITS OF OUTSTANDING CUSTOMER SERVICE
Give responsibilities to your employees and empower them.
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